Refund policy
Return & Replacement Policy
At MAKAD, we want you to feel confident about your purchase. Please review the policy below before placing your order.
Returns, Refunds & Exchanges
Due to the personal nature of our products and for hygiene and safety reasons, we do not accept returns, refunds, or exchanges after delivery, except where required by applicable law.
Manufacturing Defects
If your product arrives with a manufacturing defect, please contact us within 7 days of delivery at makad2120@gmail.com.
To help us review your request, please include:
- Your order number.
- A description of the issue.
- Clear photos showing the product and the defect.
Once the manufacturing defect has been verified, we will replace the defective product at no additional cost to you. Please contact us before sending any item back so we can provide instructions.
Replacement Eligibility
Replacement coverage applies to verified manufacturing defects. It does not cover damage caused by misuse, alterations, or normal wear and tear. Use of the product alone does not exclude a genuine manufacturing defect from review.
Wrong Items or Shipping Damage
If you receive the wrong item or your order arrives damaged, please contact us promptly with your order number and photos of the item and packaging. We will review the issue and explain the available next steps.
Your Legal Rights
Nothing in this policy limits any consumer rights you may have under applicable law.
Contact Us
If you have questions about your order or this policy, please email makad2120@gmail.com.